PRESENTATION

BASIC SUPPORT

The license holder is entitled to all bug fixes on the licensed release, as well as any new version that is published within 3 months of the original purchase date.

Basic support includes support via email only (non-priority email support).

PREMIUM SUPPORT

Premium support consists of a year of bug fixes and upgrades, and priority support via e-mail or telephone. Telephone and e-mail support are provided during business hours. A year of Premium Support can be added on to your original purchase for an additional 25% cost.

If the support contract lapses, the user must purchase an upgrade in order to make the software license current.