CONTRAT DE MAINTENANCE
SERVICES DE LA MAINTENANCE
Le contrat annuel de maintenance Premium Support est dédié aux utilisateurs du logiciel Web Performance Trainer, qui veulent bénéficier d'un support technique sur le logiciel et recevoir systématiquement toutes les mises à jour du logiciel.
Dans le cadre de la souscription au contrat Premium Support (moyennant le paiement d'une redevance annuelle), KAPITEC SOFTWARE fournit les services suivants :
SUPPORT TECHNIQUE
Le support est effectué par ou par téléphone si besoin est, pendant les jours ouvrables et les heures d’ouverture des bureaux, soit du lundi au vendredi de 9h00 à 17h00. Le support technique consiste en une assistance à l’utilisateur pour l’utilisation du logiciel et la résolution de problèmes dûs à un mauvais fonctionnement du logiciel.
FOURNITURE DES MISES A JOUR LOGICIELLES
Les mises à jour du logiciel et de la documentation associée sont fournies à partir de leur date de mise à disposition sur le marché par l'éditeur. Toutes les mises à jour logicielles sont livrées par voie électronique.
IMPORTANT : Le Client désigne un seul utilisateur par contrat Premium Support comme interlocuteur principal pour l'exécution du contrat. L'interlocuteur principal reçoit par voie électronique les informations relatives aux mises à jour logicielles, et est l'interlocuteur unique pour toutes les questions de support technique.
PREMIUM SUPPORT AGREEMENT
An agreement made between Web Performance, Inc. and Licensee for the provision of software support and maintenance for Web Performance Trainer software (as specified on the Software Support and maintenance Agreement Certificate) where Web Performance, Inc. will provide software support and maintenance based on the terms and conditions set out below.
1.Software Support and Maintenance to be provided
a. Support
Advice and assistance available through electronic mail and access to telephone support available during normal working hours (09:00 to 17:00 hours) Monday to Friday excluding statutory holidays.
Support is available from our main location in North Carolina providing coverage from 09:00 to 5:00 PST. Local support may also be available from our European distributor: KAPITEC SOFTWARE, based in France, from 09:00 to 5:00 PST.
This support is provided to the Licensee on a "best efforts" basis, and may include suggestions for short term "work around" solutions, and/or the provision of modifications to the software or documentation as deemed appropriate by Web Performance, Inc.
b. Maintenance
Program upgrades to the software and documentation licensed under the Software License Agreement will be furnished on request or when released by Web Performance, Inc.
Web Performance, Inc's policy is to use the Internet for software upgrade distribution. Users requiring media will be responsible for both media and shipping costs.
Software Upgrades and patch releases to all versions of Web Performance Trainer are made available on Web Performance Trainer, Inc's Web Site at no cost, other than as described above, to registered users with a current Support and Maintenance Agreement.
2. Licensee Obligations
a. All materials supplied under this agreement are supplied under the same terms and conditions as contained in Web Performance Trainer's Software License and are to be used for the sole purpose of upgrading existing systems for which the Licensee has a valid Support Agreement.
3. Duration and Consideration
a. The duration of this agreement shall be for a period of twelve months from the date agreed at time of purchase. Web Performance, Inc. or the local distributor will inform the Licensee 30 days before the end of the agreement.
b. If the Licensee does not renew the license at the end of the license period, as described in 3.a, above, the agreement is terminated, and the Licensee loses the ability to renew the agreement at the original price.
c. If this Agreement lapses, as in 3.b. above, Web Performance, Inc. reserves the right to charge a fee for the reinstatement of the Agreement. The price to renew a lapsed Premium Support Contract is 50% of the original purchase price of the software.
4. Limitation of Liability
In no event will Intuitive be liable for any damages, including lost profits, or any other direct, indirect, incidental or consequential damages, arising from the use of, or the inability to use, the software.
5. Force Majeure
Neither party shall be liable for failure or delay in performing its obligations for causes beyond its reasonable control.
6. Governing Law
This agreement will be governed by the Laws of the State of North Carolina.
7. Correspondence
Any materials or communications sent to the Licensee by Web Performance, Inc. under this agreement will be sent by first class letter post, Internet Email or facsimile unless the Licensee requests and pays for express delivery by courier or other means that they may elect to use.